Help & support.

Finishing a workout creates a local session on the unsaved shelf. Saving that session is a separate, visible action that posts it to your account. Until Save succeeds, its sets do not contribute to saved Board heat or strength. If the Board has not changed after a workout, check the unsaved shelf before logging the same session a second time.

Open the finished session, check its exercises and sets, and use Save when you are ready. If the request is interrupted, keep the local session and retry saving it when you have a connection. The save path uses per-set identifiers to make retries safe. Avoid recreating the workout manually while the original session is still available.

If the session appears in your saved logs but a number still looks wrong, check the date, exercise, load, and repetitions. Those details determine the training record. A screenshot of the affected set and the unexpected result is more useful to support than a description such as “the score is broken.”

You can record sets and run the rest timer without a connection. The workout stays on your device until you save it. Reconnect to save the finished workout to your account, load shared account history, or use photo analysis.

An unsaved session is device-local data. Keep the app’s local data intact until you have saved anything you want to retain. Signing in on another device does not by itself transfer a workout that exists only on the first device. Confirm the workout is in saved history before expecting it to be available elsewhere.

If a save fails, note the error and retry the existing session after connectivity returns. Do not assume finishing a workout automatically uploaded it in the background. The explicit Save action is the boundary between a local workout draft and your account’s training history.

Repairing, Ready, and Holding are preparedness states. They do not lower your strength level. Losing is associated with a separate modeled detraining deficit during a longer idle gap. A remaining deficit can still affect the score after you return to training, even if the active Losing label has gone away.

Check your profile and the set inputs as well. Bodyweight, sex, and height can affect comparison context. Kilograms entered as pounds, assistance entered as added load, or an exercise variation with the wrong name can all change what the calculation is being asked to score. Correct the recorded facts before interpreting the resulting level.

Use the public calculator to inspect one lift and the strength standards page to understand the reference bands. Use Readiness for the timing model. These explain different pieces of the result and are more useful than assuming every number change has the same cause.

Workout imports start from pasted notes and produce a draft for review. They do not continuously synchronize another app. Keep the original source and compare dates, names, sets, and units before committing. Identical retries are designed to skip already imported sets, but changed names or ordering can create different records.

Nutrition entries describe what you logged for the selected portion. An unknown macro is not the same as zero. When a meal estimate seems wrong, review the food, serving size, and portion before comparing daily totals. Nutrition does not add strength levels, and it should not be used to explain an unexpected exercise score.

Physique scans estimate appearance from submitted photos and store results separately from training levels. Submitted images are used for inference rather than saved as server photo records. Optional local images are a different storage choice. The Physique and Privacy pages explain what is processed and what you may choose to retain on your device.

SET uses email and password for account sign-in, and you can begin anonymously on a device. When asking about missing account data, first confirm which email you used and whether the workout was actually saved. A local anonymous session and saved account history are not the same thing.

For an account export, use Settings → Access & Data → Download data. The section is labeled Data when signed out. Follow the request and approval flow, then save the available JSON. An export is a structured copy of your data, not a subscription receipt or a way to share account credentials. Keep the downloaded file somewhere appropriate for personal training information.

For a purchase that did not unlock access, identify the purchase channel and the account you are using. Contact support with the approximate purchase time and the error or access screen. Cancellation and refund requests are different actions; the Refunds page links to the relevant store instructions and explains where to send web purchase questions.

Include your account email, device model, operating system, and app version if available. Describe the action you took, what you expected, and what happened instead. If the issue concerns a particular workout, include its date and whether it is still unsaved or already appears in saved history.

A short reproduction is ideal: open a named screen, choose a specific action, and note the message that appears. For a calculation issue, include the exercise name, load, repetitions, and unit. For an import problem, provide a small sample of the format rather than your entire workout archive unless more context is requested.

Never send your password, a full payment card number, or login codes. Crop screenshots to the relevant result and remove unrelated personal information. We can investigate an access issue from your account and purchase context without needing the credentials that let someone sign in as you.